Privacy Policy

Effective Date: 1st Feb 2025
Last Updated: 15th March 2025

GoodChatBot ("we", "our", or "us") operates the website https://goodchatbot.com and provides AI-powered chatbot services for businesses.

This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

1. Information We Collect

a. Account Information

When you sign up or use our services, we may collect:

  • Name
  • Email address
  • Company/store information

b. Chat Data

  • Messages sent by customers through the chatbot
  • Responses generated by the chatbot
  • Metadata such as timestamps and session data

c. Usage Data

We may collect information such as:

  • Browser type
  • Device information
  • IP address
  • Pages visited and interactions

d. Data Provided for Chatbot Configuration

Store Admins may provide content such as FAQs, documents, product information, or other materials to configure and customize the chatbot for their business.

This data is used solely to enable the chatbot to generate accurate responses within the user’s own environment. We do not use this data to train shared or public AI models.

2. How We Use Your Information

We use collected data to:

  • Provide and operate our chatbot services
  • Send transactional notifications (e.g., new customer messages) to registered users
  • Improve chatbot performance and user experience
  • Monitor system performance and security
  • Respond to support requests

3. Email Communications

We send emails only for transactional purposes, including:

  • Notifications about new customer messages
  • Account-related alerts

We do send promotional or marketing emails unless explicitly opted in.

Users can:

  • Unsubscribe from notifications at any time
  • Manage email preferences from their account or via unsubscribe links

We maintain suppression lists to ensure that:

  • Emails are not sent to addresses that have bounced
  • Complaint-marked addresses are removed automatically

4. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share data with:

  • Trusted service providers (e.g., hosting, email delivery) strictly for service operation
  • Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure cloud infrastructure
  • Encryption in transit (HTTPS)
  • Access controls and monitoring

6. Data Retention

We retain data only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Users may request deletion of their data by contacting us.

7. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion of your data
  • Opt out of email notifications

To exercise these rights, contact us at the email below.

8. Third-Party Services

Our services may integrate with third-party platforms (e.g., e-commerce platforms, analytics tools). These services are governed by their own privacy policies.

9. Cookies

We may use cookies or similar technologies to:

  • Improve user experience
  • Analyze site usage

You can control cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: info@automatikly.com
Company: Automatikly Business Private Limited
Website: https://goodchatbot.com