Why are you charging a set-up fee?

goodChatBot is not a plug and play AI chatbot. The setup includes store review, policy review, product tagging, testing multiple customer scenarios, customizing answers, and configuring the AI personality for the specific store. The one time setup fee covers this implementation work.

Is there a free plan to test the chatbot?

There is no free plan because the chatbot is customized for each store. Merchants can review a demo and request a walkthrough before moving forward.

Will you integrate apps like discount apps and review apps?

Yes. Integration for two apps is included in all plans, as long as the apps provide API access or data files. Additional app integrations are charged separately.

Can you work on automation and agentic workflows?

Yes. goodChatBot can be extended with custom automation and agentic workflows, including integrations with internal systems, CRM tools, email flows, voice systems, and inventory requests through a separate proposal.

Can I cancel at anytime?

Yes. You can cancel anytime. The plan stays active until the end of the current billing cycle. Setup fees and monthly charges are non refundable.

Pricing

Choose the level of help you need

Start with GoodChatBot yourself, or choose a Plus plan and let our team help configure, train, test and launch your chatbot.

Free

^$ 0 ^/ month

Explore GoodChatBot on your store.

50 AI replies per month
Train AI on products, docs & policies
Product search & recommendations
Cart, checkout, orders & returns help
Custom AI instructions and chat flows
7-day chat history
Multilingual chat
Test features from higher plans
Unlimited human-agent replies
Human handoff
Customize Chat Widget

Start Free

Silver

^$ 100 ^/ month

For growing Shopify stores that prefer self-service setup.

All Free features included
10,000 AI replies per month
Up to 2 supported app integrations
Metafield integrations
Improve AI with real-time feedback
Analytics, insights & reports
12-month chat history
Email support

Choose Silver

Silver Plus^{✓ Assisted Setup}

^$ 125 ^/ month

Silver with assisted setup, training and launch support.

All Silver features included
Assisted chatbot setup by our team
Assisted AI training using your content
Setup of up to 2 supported apps
Assisted AI tool configuration
Testing & fine-tuning before launch
3 months post-launch AI optimization
Priority support

Choose Silver Plus

Gold

^$ 200 ^/ month

For stores with higher customer-support and sales volume.

All Silver features included
20,000 AI replies per month
Connect Up to 4 supported apps
24-month chat history

Choose Gold

Gold Plus^{✓ Assisted Setup}

^$ 250 ^/ month

Gold with assisted setup, training and ongoing optimization.

All Gold features included
Assisted chatbot setup by our team
Assisted AI training using your content
Setup of up to 4 supported apps
Assisted AI tool configuration
Testing & fine-tuning before launch
3 months post-launch AI optimization
Priority support

Choose Gold Plus

Custom

Custom Pricing

For stores with higher volume, custom integrations or complex AI workflows.

Talk to us if you need:

Higher AI-answer volumes
Additional or custom app integrations
CRM, ERP or internal-system integrations
Custom agentic workflows and automation
Additional communication channels
Complex product or compatibility workflows
Custom data sources
Specialized implementation or ongoing managed services

We will review your requirements and recommend an appropriate setup and pricing structure.

Billed monthly. Cancel anytime.

All Paid Plans Include

24/7 automated customer conversations

Product search and recommendations

Product comparison and product information

Cart visibility

Add to cart and checkout assistance

Order status and order details

Return assistance

FAQs, policies and external documents

Shopify metafields

Context-aware conversations

Custom AI instructions

Custom chat flows

Multilingual support

AI personality configuration

Human handoff

Hybrid AI/human mode

Team management

Conversation assignment

Chat history and summaries

Customer details for authorized staff

Admin notifications

Customer email notifications

Contact-information collection

Optional privacy dialog

Chat window and branding customization

Analytics & Reports

Connect to supported Apps

Optional email subscription for customer.

Discounts

Improve AI with real-time feedback

Compare Plans

	Free	Silver	Silver Plus	Gold	Gold Plus	Custom
Monthly price	$0	$100	$125	$200	$250	Custom
AI answers	Limited	10,000	10,000	20,000	20,000	Custom
Setup	Self-service	Self-service	Assisted	Self-service	Assisted	Custom
Supported app integrations	Limited	Up to 2	Up to 2, set up with our help	Up to 4	Up to 4, set up with our help	Custom
AI training/ configuration	Self-service	Self-service	Assisted	Self-service	Assisted	Custom
Pre-launch testing & fine-tuning	Self-service	Self-service	Included	Self-service	Included	Custom
Post-launch optimization	Self-service	Self-service	3 months included	Self-service	3 months included	Custom
Chat-History	7 days	12 months	12 months	24 months	24 months	Custom
Support	Standard	Email	Priority	Email & chat	Priority	Custom

Frequently Asked Questions

1. What is the difference between Silver and Silver Plus?

Silver includes the GoodChatBot features and integrations available for that plan, but configuration and training are primarily self-service.

Silver Plus includes hands-on assistance from our team. We help configure the chatbot, train it using your store information and support content, set up supported integrations, test customer scenarios and fine-tune responses before launch.

2. What is the difference between Gold and Gold Plus?

Gold is designed for stores with higher chat volume and is primarily self-service.

Gold Plus combines the higher usage allowance of Gold with assisted setup, up to 4 supported app integrations, testing, fine-tuning, post-launch optimization and priority support.

3. How long does assisted setup take?

Most Silver Plus and Gold Plus stores can complete initial setup, testing and launch within approximately 2-4 weeks.

The timeline depends on the complexity of your products, documentation, integrations, custom workflows and the speed of merchant feedback.

4. What happens during the first month of a Plus plan?

The first month is primarily focused on getting your chatbot ready for customers.

Our team reviews your store information, configures the chatbot, sets up supported integrations, trains it using relevant content, tests customer scenarios and works with you to fine-tune responses.

Once testing is complete, the chatbot can be made available to customers.

5. Is there a separate setup fee?

There is no mandatory one-time setup fee for the standard plans.

Silver and Gold are primarily self-service.

Assisted setup, training and launch support are included as part of the Silver Plus and Gold Plus subscriptions.

Custom development or integrations outside the scope of a plan may require separate pricing.

6. What happens after the chatbot goes live?

Silver Plus and Gold Plus include 3 months of post-launch optimization.

During this period, our team can review chatbot performance and help refine instructions and responses based on real customer conversations.

Plus customers continue to receive priority support after the initial optimization period.

7. What counts as an app integration?

GoodChatBot can use information from supported third-party apps when the app provides an accessible API or suitable data source.

The Plus plans include our team's assistance configuring the stated number of supported integrations.

A new integration that requires custom software development is not considered standard integration setup and may require a Custom plan or separate quotation.

8. Can GoodChatBot integrate with our CRM or other internal systems?

Yes. Standard supported integrations may be covered by your plan.

Custom CRM, ERP, internal-system, automation or agentic-workflow requirements can be handled under the Custom plan.

9. What is the Custom plan for?

Custom is intended for merchants that require higher usage volumes, additional integrations, custom systems, advanced workflows, additional communication channels or specialized implementation.

10. Can I start with Free and upgrade later?

Yes. You can start with the Free plan and upgrade when you need additional usage, integrations or assisted setup.

11. Can I change plans later?

Yes. You can move to a different plan as your usage and support requirements change.

12. Can I cancel?

Yes. Monthly subscriptions can be cancelled at any time. Your paid plan remains available through the applicable billing period, subject to the billing terms shown when you subscribe.

Need help choosing?

Choose Silver or Gold if your team is comfortable configuring GoodChatBot itself.

Choose Silver Plus or Gold Plus if you want our team to help train, configure, test and launch the chatbot.

Choose Custom if you need higher volume, custom integrations or specialized AI workflows.