Backend Configuration

Company Details: Background information about your company, products, and services that grounds every AI answer.

Additional Instructions: Free-form custom instructions appended to the system prompt to fine-tune tone, rules, or edge-case behavior.

Pause All Automated AI Answers (Kill Switch): Instantly stops all AI-generated replies store-wide while keeping every other setting intact - use for maintenance or emergencies.

Turn AI replies off: You can manually run off replies for a single specific Conversation from inside the conversation menu in Inbox where you believe human replies are needed instead of AI responses.

In both these scenarios Customer care message from the widget configuration will be shown to the user.

Blog Priority: When enabled, blog content is ranked equally with pages and Shopify KnowledgeBase FaQs when the AI searches for answers.

Price Override: Flags that product pricing is sourced from a third-party app rather than Shopify directly.