Notifications
Choose what triggers an alert and where those alerts are sent.
Notification Types
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New Chat Message: Notifies you whenever a customer starts a new conversation.
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Human Agent Requested: Notifies you when a customer explicitly asks to speak with a person.
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Assignment Notifications: Notifies you when a conversation is assigned to you.
Confirmation When Disabling
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Warning Banner: Turning off any notification prompts a confirmation banner explaining the impact before it takes effect - human-agent carry a stronger recommendation to keep it on, since disabling itturns off related functionality (like human-agent requests and order returns).
Notification Email
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Delivery Address: The email address that receives alerts for any of the enabled notification types above. This field only appears once at least one notification type is turned on.
